1. QUESTIONS:
All questions about hotels, tours, cruises and transportations can be sent us by the address follow: Email: infocatbavision@gmail.com or Hotline: (+84) 968 544 144 or WhatsApp: (+84) 968 544 144
All will be responded earliest in an hour or latest in 10 hours.
2. RESERVATIONS $ CONFIRMATIONS:
All reservations made via email as follow:
Email: infocatbavision@gmail.com or Hotline: (+84) 968 544 144 or WhatsApp: (+84) 968 544 144
We will confirm your reservations as soon as possible via email/phone or whatsApp
3.DEPOSIT POLICIES:
* 20% of the total for depositing
* For the reservation made less than 5 days before departing date, full payment for the trip is required
4. HOW TO PAY DEPOSIT?
4.1: BY BANK TRANSFER:
+ Bank name: Join Stock Commercial Bank for Foreign Trade of Vietnam
+ Bank city: Hai Phong
+ Bank address: 11-Hoang Dieu-Hai Phong city
+ Swift code: BFTVVNVX003
+ Account numbers: 0031000359084
+ Account name: Nguyen Dang Tung
Address: NGUYEN DANG TUNG (190-1/4street, CAT BA TOWN-CAT HAI DISTRICT-HAI PHONG CITY-VIETNAM)
4.2: BY PAYPAL:
info.thuphat8815@gmail.com
4.3: RECOMMENDED WAY:
We recommend you to pay the deposit by PAYPAL because it costs less fees than paying by BANK TRANSFER. By PAYPAL, it costs round 4.4%.
NOTE:
* Please let us know soonest after you sent the deposit. We will let you know as soon as we received it.
* The TRANSFER FEES is NOT INCLUDED on the prices of the tour (You pay the fees by yourselves)
5. POLICIES OF THE CANCELATION:
5.1: If the reservation cancelled 20DAYS before tour departing date, the deposit will be refunded 75%
5.2: If the reservation cancelled 10DAYS before tour departing date, the deposit will be refunded 50%
5.3: If the reservation cancelled 5DAYS before tour departing date, the deposit will be refunded 30%
5.4: No refunds if the reservation cancelled less than 5DAYS before the tour departing date.
5.5: If we cancel the tour due to the bad weather or unforesable, we will reschedule the tour (Move into another date if you want) or giving you full refunds (100% refunds of the amount that you had paid)-It depends on your own choice.
NOTE: If you have some trouble about your health (unexpected situation) that you can't continue the trip, we will be flexible to give you from 25% to 35% refunds of the prices you have paid -(You have to prove it to us)
6. FINAL PAYMENT:
The rest of the payment will be done on your arrival at our office from the day before the tour. Our office is located at 190-1/4street, in CAT BA centre -(CARD or CASH are all accepted BUT CARD costs 3%higher. WE PREFER CASH IN VND- EURO-USD)
Cat Ba Vision-Your best friend on the island!